Delivery & Returns

UK Delivery

* Please note that weekends and public holidays are not considered working days.

When receiving a parcel, you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to receive your parcel. Our couriers will not leave your delivery with your neighbours.

If you would like some help or have any questions about our delivery options, please contact the Kurt Geiger Customer Services team on +44 (0) 845 257 2571 or email customerservice@kurtgeiger.com

International Delivery Information

Click here to see our International Delivery

Returns

Gift Card refunds

All purchases made with a Gift Card will be refunded the original method of payment.

Why not return to one of our stores?

We are pleased to accept any return or exchange in all Kurt Geiger stores around the UK. Concessions and airports do not accept online returns.

Please bring all order documents included in the package as these are needed to perform the store exchange or refund.

UK Mainland, Northen Ireland and Channel Islands Returns

Returns from the UK mainland, Northern Ireland and the Channel Islands are free of charge.  A returns label and instructions will be included in your shipment.  To print out a replacement label click here

We offer a 14 day return period for unworn purchases. Please see our Terms of Sale for full terms of our policy.

• Please keep your despatch note as proof of purchase.
• Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks to process after you post the goods back to us. We will e-mail you to confirm your return has been processed.
• Fill out the returns form enclosed in your package and note whether you would like an exchange or a refund.
• Attach the postage label provided to the parcel.
• Take your parcel(s) to your nearest Post Office, you will not be charged to send your goods back to us.
• The Post Office will provide you with a Proof of Postage receipt; you should keep this as it contains the tracking information for your parcel. Please note that without your Royal Mail receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
• PayPal Payments. Please note that currently stores are unable to process returns where the original payment method was PayPal and these should be sent back to the warehouse via our Free Returns service. To print out a replacement label click here.

Swimwear, earrings and hair accessories may only be returned if faulty. Please also note that items must be returned with all of the barcode tags intact

International Returns

Unfortunately we cannot offer free returns on an international delivery; you will need to pay for items to be shipped back to the UK.

International kurtgeiger.com purchases can only be returned by post/courier as we do not offer a collection service.

We guarantee to refund any item purchased on kurtgeiger.com that you are not completely satisfied with, once it is returned to us in a saleable condition within 14 days of receipt.

International Returns Process

Follow the instructions below to return your item(s):

• Fill out the form enclosed in your package.
• Please ensure you mark whether you would like a refund or an exchange and reason for return.
• Use the resealable packaging on your Kurt Geiger outer box to seal your package.
• Take your package(s) to your nearest Postal Service/Courier and send to the following address:

Kurt Geiger Online Returns, DSV Logistics, Thrapston, Kettering, NN14 4QS United Kingdom

International Exchanges

If you would like to exchange any product from the site, please specify the new size you would like to receive on the document enclosed in your package.

Please then follow the International Returns instructions above.

Select the reason for your exchange and follow the returns process above.

We endeavour to send your exchanged item within 2-3 weeks of receiving your item to our warehouse. We will not charge you for the delivery cost of exchanged items.