FAQ's

Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our customer relations team can try and locate a shoe in one of our stores and arrange delivery for you. You can contact them on 0845 257 2571 or email online.info@kurtgeiger.com.

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials should be found by using the more information link on the product detail page. If you need more detailed information, please contact our customer relations quoting the product name, colour and brand.

You can contact our customer relations team from Monday - Friday, 09.00 - 17.30 via the below channels:

email: online.info@kurtgeiger.com, telephone: 0845 257 2571 or post: Kurt Geiger, 75 Bermondsey Street, Borough, London, SE1 3XF.

This means that the product is temporarily out of stock or has been discontinued. We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

Please be advised that our customer relations team can tell you where else our products can be purchased, either from own stores or concessions.  You can contact them from Monday - Friday, 09.00 - 17.30 via the below channels:

email: online.info@kurtgeiger.com, telephone: 0845 257 2571 or post: Kurt Geiger, 75 Bermondsey Street, Borough, London, SE1 3XF.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Please be advised that our customer relations team can tell you where else our products can be purchased.

You can contact them from Monday - Friday, 09.00 - 17.30 via the below channels:

email: online.info@kurtgeiger.com, telephone: 0845 257 2571 or post: Kurt Geiger, 75 Bermondsey Street, Borough, London, SE1 3XF.

We use Parcelforce for deliveries within the UK, Ireland and the Channel Islands.

All orders require a signature and will not be left without one. If there is no one at the address the courier might ask a neighbour to sign for the goods and leave a card at your address explaining where the parcel is.

Yes, we do deliver to BFPO addresses.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Currently we only deliver to the UK (including Northern Ireland) and Ireland.

For deliveries to the Channel Islands please simply add your post code to the delivery address details on the checkout page and select your address from the drop down list.

For deliveries to Ireland again please add your post code to the delivery address details on the checkout page and select your address from the drop down list.

For deliveries outside of the UK, please contact our customer relations team from Monday - Friday, 09.00 - 17.30 via the below channels:

email: online.info@kurtgeiger.com, telephone: 0845 257 2571 or post: Kurt Geiger, 75 Bermondsey Street, Borough, London, SE1 3XF.

Unfortunately it is not possible to pick up orders from our warehouse.

Please note that currently we are only able to despatch goods to the United Kingdom, Ireland and the Channel Islands.

The following postage and packing charges will apply:

 

Type of delivery	Price	Delivered	Notes
Next day (Great Britain only)	£ 7.50	Next day	Order before 12:00 Monday-Thursday Sorry no weekend or bank/public holiday deliveries
Standard (Great Britain)	£ 5.00	3-5 working days	Sorry no weekend or bank/public holiday deliveries
Standard (Ireland)	£ 15.00	4-6 working days	Sorry no weekend or bank/public holiday deliveries
Standard (Channel Islands)	£ 10.00	4-6 working days	Sorry no weekend or bank/public holiday deliveries
Standard (BFPO)	£ 10.00	4-6 working days	Sorry no weekend or bank/public holiday deliveries

We accept the following cards: Visa, Mastercard and Maestro.

We only accept UK pound sterling (GBP) at the moment.

We only accept payment by credit card, charge card or debit card on the internet. Please note we do not accept the following payment methods:

Payment on delivery

Email instalments

Splashplastic

Cheque

Bank transfer

Postal order

Paypal

Verified by Visa and Mastercard Securecode are new services that protect your card details with a personal password, designed by the card issuing banks especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

To find out more about these services:

click here to visit the Verified by Visa website
click here to visit the Mastercard Securecode website

You need to register your card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

To find out more about these services:

click here to visit the Verified by Visa website
click here to visit the Mastercard Securecode website

 

If you would like to register your card of your own accord, rather than as part of the www.kurtgeiger.com payment process, you will need to contact the bank that has issued your credit or debit card.

To find out more about these services:

click here to visit the Verified by Visa website
click here to visit the Mastercard Securecode website

If you have already registered, you will be prompted to enter your password when placing your order. To find out more information about these services
click here to visit the Verified by Visa website
click here to visit the Mastercard Securecode website

We utilise industry-standard secure sockets layer (ssl) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
• Data integrity - this checks the data being transferred to ensure it has not been altered.

Unfortunately we do not currently sell gift vouchers.

• Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
• Maybe you have forgotten your password? If so we can send you a new password to the email address you registered with. You need to select the my account link on the bottom navigation bar and select the forgotten password link on the right hand side of the screen underneath the "I have shopped with Kurt Geiger" login area.
• If these are not successful or you have other email address or password related problems please contact our customer relations team by email: online.info@kurtgeiger.com, telephone: 0845 257 2571 or by post: Kurt Geiger, 75 Bermondsey Street, Borough, London, SE1 3XF.

 

• In order to have the optimum experience on our website we recommend that you download the latest Adobe Flash player from www.adobe.com.
  
• It is also recommended to have the latest Javascript software which can be downloaded from www.java.com.
  
• It is also advisable to ensure that you have the latest updates and service packs installed for your PC or MAC.

If problems persist, please contact our customer relations team at online.info@kurtgeiger.com to help us look into your problem. Please try to include in your email as many of the following details as possible: 

• Your operating system (e.g. Windows Vista, Mac OS X).
• Internet browser (Internet Explorer 7, Firefox 2.0.0.9 ).
• What URL (link on the website) you were trying to access.

This should help us solve your problem faster if we can.