Carvela Boots - Womens Shoes

Standard Delivery £3.99

(Orders placed before 12pm should arrive next working day. Orders placed after 12pm Friday or throughout the day on Saturday and Sunday will be delivered at the earliest Tuesday.) 


Ireland and Channel Islands Delivery £15.00

(Orders should arrive within 2-4 working days)


*Unfortunately we are not able to offer weekend or bank holiday deliveries at the moment.


Courier Update 

Thursday 28th January 2010
 

The second flight carrying next day traffic to Northern Ireland arrived late this morning due to technical issues with the aircraft.

These parcels will now incur a 24 hour delay.

This will affect some parcels destined to BT postcodes today.

Please accept our apologies for the delay.

· E-mail: online.info@kurtgeiger.com

· Phone the customer relations team on 0845 257 2571

· Or if you prefer you can write to us at: Customer Relations, 75, Bermondsey Street, London, SE1 3XF


Christmas Returns

Christmas presents bought online from Friday 27th November can be returned up until Sunday 10th January 2010 for a full refund in all Kurt Geiger boutique stores.

If you simply require an exchange, you can return your purchase up until Sunday 31st January 2010.

How will my parcel be delivered?

· Kurt Geiger delivers goods by DPD UK (www.dpd.co.uk).

· When a parcel is delivered you will be asked to sign for it as proof of receipt.

· If you are not there, a card will be dropped through your door stating how to get your parcel.

· DPD will try 2 times to deliver your parcel after 2 attempts the parcel will be returned to us.

What if I want to return an item?

· You may return goods via our FREE RETURNS service or take them back to a Kurt Geiger standalone store.

· Please note from the date goods are received, we offer a 14-day return period for unworn purchases.

· For full information please refer to your despatch note and documents included in your delivery.

To post goods back to us:

· Customers should keep their despatch note as proof of purchase.

· Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks after you post the goods back to us. We will e-mail you to confirm your return has been processed.

· There is no need to telephone us when sending a return.

· Fill out the returns form enclosed with your order noting whether you would like an exchange or a refund.

· Attach the postage label provided to the parcel. If you no longer have this then please contact Customer Relations on 0845 257 2571 for a replacement.

· Please take your parcel(s) to your nearest Post Office, you will not be charged to send your goods back to us.

To return at a Kurt Geiger Store:

· A list of stores accepting online returns will be sent with your goods.

· You will have to produce the original copy of your despatch note as your proof of purchase

· Refunds can only be processed on the same card used to make the purchase.

· Please note that if you require a refund on a product bought for you as a gift this can only be given to the original payer, and if you post goods back to us for an exchange, we cannot stop the payer knowing.

· Store returns can only be made in Kurt Geiger stores, at present we are NOT able to accept returns for orders made online in any of our concessions.

Does Kurt Geiger ship to multiple addresses?

· Unfortunately we are not able to offer this option. Each order can only be despatched in full to the delivery address you selected when you ordered the goods.

Which countries do you deliver to?

· Currently we only deliver to the UK (including Northern Ireland) and Ireland.


· For deliveries to the Channel Islands please select the country reference Channel Island not Great Britain against your delivery address.

· For deliveries to Ireland please select the country reference Ireland against your delivery address.

· We are not able to offer international deliveries except those listed above and would like to apologise for any disappointment this might cause.

Description: Study by Carvela is a gorgeous suede high heel ankle boot with an undershot platform sole. It is detailed with brass studs and buckle, and a short rear zip fastening. Wear with one of this seasons dresses by night and skinny jeans by day for the ultimate effect. As seen on Pixie Lott! Available In: Black, Blue
Occasion: Evening
Upper: Leather
Lining: Synthetic
Sole: Synthetic
Inside heel height (approximately): 120mm

Please find below some useful tips on looking after your new shoes!

Repairs

Timely repairs are extremely important in order to prolong the wear of any type of footwear and to prevent damaging their construction, especially heels and soles.

• Slim heels, like stiletto or kitten styles, need to be checked regularly as the heel tip has a much smaller surface area compared to a block heel, where weight is distributed over a larger surface area.
• Narrow pointed toe shoes will also need special care for the same reason, as the toe is smaller and more inclined to wear quickly.
• Leather soles are made of a natural material, which is regarded as more comfortable, flexible and kinder to your feet. However due to their porous nature they are not waterproof and can often require repair sooner than a synthetic material, particularly if worn in wet conditions on numerous occasions.

Shoe care products

Before wearing any new shoe or boot we advise you to invest in suitable shoe care products, in particular protector spray. Ensure that you check the suitability of the product before use. Protector spray is a great help primarily against water penetration but can also help against soiling (these sprays do not however guarantee to waterproof).

Kurt Geiger recommends products by Collonil and Dasco.

• Smooth leather - protect with suitable spray and apply neutral or tinted polish only if a suitable shade can be found. We do not recommend a tinted polish for lighter, more delicate colours as they can often discolour if not a close match.
• Suede - protect with suitable spray and remove any marks with a suede block, if necessary. Remember to be very gentle to avoid any loss of colour or damage to surface. There are some suede cleaning products on the market; however the nature of suede means that marks can be harder to remove and any cleaning products must be checked for suitability and application instructions must be followed carefully.
• Brush the pile with a suede brush to revive the surface if slightly flattened.
• Nubuck - protect with suitable spray and brush with a soft suede brush to revive surface. Marks can be removed with a suede block (follow instructions above).
• Satin, silk & other fabrics - protect with suitable spray before each wear if possible. Cleaning can be difficult; if necessary make sure the product is suitable for the type of fabric and a test is carried out. Instructions must be followed carefully. Satin will lose some of its sheen when the fabric fibres have become abraded, in wear or during cleaning.
• Genuine skins i.e. snake and fish - protect with spray especially for genuine skins. Cleaning products must be used with great care and only applied with very soft cloths.
• Pony skin - protect with suitable spray and brush lightly with soft brush. No cleaning products are recommended.
• Patent leather - protect and clean with patent gloss spray.
• Printed suede - protect with spray especially suited to delicate materials; we recommend collonil's 'rainproof'. No cleaning products are recommended due to the delicate nature of this material.
• Snake printed leather - protect with spray especially suited to delicate materials; we again recommend collonil's 'rainproof'. Marks can usually be removed with a clean eraser used very gently, however always try this on a small area in a non-prominent place, to ensure it does not remove colour.
• Sheep skin - protect with suitable spray and treat reverse side as suede. Fur side can be lightly brushed to revive appearance but only cleaned with very mild soapy water, making sure not to soak or saturate. This may cause staining and fur to become matted.