Deliveries
Kurt Geiger delivers goods by Parcelforce. When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel. The carrier will try 3 times to deliver your parcel. Parcels may be delivered to a neighbour who must also sign for the parcel.
Returns procedurePlease note: we are NOT able to accept returned online orders in any of our high street or concession stores.
From the date goods are received, we offer a 14-day return period for unworn purchases. Customers must keep their despatch note as proof of purchase.
There is no need to telephone us when sending a return. Fill out the returns form enclosed with your order noting whether you would like an exchange or a refund. Attach the sticky label provided on the despatch note/invoice to the parcel. If you no longer have this then please send the parcel to:
Kurt Geiger Ltd, A.B.X. Ltd, Haldens Parkway, Thrapston, Kettering NN14 4PX
Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by recorded delivery, and to always retain your proof of postage. Goods are returned to Kurt Geiger at your own expense. Please be aware that our warehouse is only authorised to accept deliveries from official postal services, unfortunately we are not able to accept hand delivered returns directly at the warehouse address.
We will e-mail you to confirm your return has been processed. You will receive your refund credit, or exchange (when in stock) within 2 to 3 weeks after you post the goods back to us.
Please note that if you require a refund on a product bought for you as a gift this can only be given to the original payer, and if you decide to exchange an item, we cannot stop the payer knowing.
Does Kurt Geiger ship to multiple addresses?Unfortunately we are not able to offer this option. Each order can only be despatched in full to the delivery address you selected when you ordered the goods.
How much will I be charged?
The following postage and packing charges will apply:
| Type of delivery | Price | Delivered | Notes |
|---|---|---|---|
| Standard (Great Britain) |
£ 3.99 |
3-5 working days | Sorry, no weekend or bank holiday deliveries at the moment |
| Standard (Ireland) |
£ 15.00 | 4-6 working days | Sorry, no weekend or bank holiday deliveries at the moment |
| Standard (Channel Islands) |
£ 10.00 | 4-6 working days | Sorry, no weekend or bank holiday deliveries at the moment |
| Standard (BFPO) |
£ 10.00 | 4-6 working days | Sorry, no weekend or bank holiday deliveries at the moment |
| Next day (Great Britain only) |
£ 7.50 | Next day | Order before 12:00 Mon-Thu Sorry, no weekend or bank holiday deliveries at the moment |
Which countries do you deliver to?
Currently we only deliver to the UK (including Northern Ireland) and Ireland.
For deliveries to the Channel Islands please select the country reference Channel Island not Great Britain against your delivery address.
For deliveries to Ireland please select the country reference Ireland against your delivery address.
We are not able to offer international deliveries except those listed above and would like to apologise for any disappointment this might cause.
If you would like to talk to us about delivery charges please e-mail online.info@kurtgeiger.com , or phone the customer relations team on 0845 257 2571 or if you prefer you can write to us at:
Customer Relations
75, Bermondsey Street,
Borough,
London,
SE1 3XF
