Agent Provocateur

Deliveries
Kurt Geiger delivers goods by DPD UK (www.dpd.co.uk). When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel. The carrier will try 2 times to deliver your parcel after 2 attempts the parcel will be returned to us.

Returns procedure
Please note: we are NOT able to accept returned online orders in any of our high street or concession stores.

From the date goods are received, we offer a 14-day return period for unworn purchases. Customers must keep their despatch note as proof of purchase.

There is no need to telephone us when sending a return. Fill out the returns form enclosed with your order noting whether you would like an exchange or a refund. Attach the sticky label provided on the despatch note/invoice to the parcel. If you no longer have this then please send the parcel to:

Kurt Geiger Ltd, DSV Ltd, Haldens Parkway, Thrapston, Kettering NN14 4QS.

Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by recorded delivery, and to always retain your proof of postage. Goods are returned to Kurt Geiger at your own expense. Please be aware that our warehouse is only authorised to accept deliveries from official postal services, unfortunately we are not able to accept hand delivered returns directly at the warehouse address.

We will e-mail you to confirm your return has been processed. You will receive your refund credit, or exchange (when in stock) within 2 to 3 weeks after you post the goods back to us. Please note that if you require a refund on a product bought for you as a gift this can only be given to the original payer, and if you decide to exchange an item, we cannot stop the payer knowing.

Does Kurt Geiger ship to multiple addresses?
Unfortunately we are not able to offer this option. Each order can only be despatched in full to the delivery address you selected when you ordered the goods.

How much will I be charged?
The following postage and packing charges will apply:

Type of delivery	Price	Delivered	Notes
Before 10am (Mainland UK only)	£15.00	Orders must be placed before 12pm but are guaranteed to arrive before next day.	Sorry, no weekend or bank holiday deliveries at the moment.
Standard (Great Britain)	£ 3.99	Orders placed before 12pm will arrive the following working day. Orders placed after 12pm will arrive within 2 working days.	Sorry, no weekend or bank holiday deliveries at the moment
Standard (Ireland)	£ 15.00	4-6 working days	Sorry, no weekend or bank holiday deliveries at the moment
Standard (Channel Islands)	£ 15.00	4-6 working days	Sorry, no weekend or bank holiday deliveries at the moment
Standard (BFPO)	£ 10.00	4-6 working days	Sorry, no weekend or bank holiday deliveries at the moment

 

Which countries do you deliver to?
Currently we only deliver to the UK (including Northern Ireland) and Ireland.
For deliveries to the Channel Islands please select the country reference Channel Island not Great Britain against your delivery address.
For deliveries to Ireland please select the country reference Ireland against your delivery address.
We are not able to offer international deliveries except those listed above and would like to apologise for any disappointment this might cause. If you would like to talk to us about delivery charges please e-mail online.info@kurtgeiger.com , or phone the customer relations team on 0845 257 2571 or if you prefer you can write to us at:

Customer Relations
75, Bermondsey Street,
Borough,
London,
SE1 3XF

Description: Jennie by Agent Provocateur is a patent court with though platform and ankle strap with gold buckle. Available In: Black, Metallic
Occasion: Evening
Upper: Leather
Lining: Leather
Sole: Leather
Inside heel height (approximately): 155mm

Please find below some useful tips on looking after your new shoes!

Repairs

Timely repairs are extremely important in order to prolong the wear of any type of footwear and to prevent damaging their construction, especially heels and soles.

• Slim heels, like stiletto or kitten styles, need to be checked regularly as the heel tip has a much smaller surface area compared to a block heel, where weight is distributed over a larger surface area.
• Narrow pointed toe shoes will also need special care for the same reason, as the toe is smaller and more inclined to wear quickly.
• Leather soles are made of a natural material, which is regarded as more comfortable, flexible and kinder to your feet. However due to their porous nature they are not waterproof and can often require repair sooner than a synthetic material, particularly if worn in wet conditions on numerous occasions.

Shoe care products

Before wearing any new shoe or boot we advise you to invest in suitable shoe care products, in particular protector spray. Ensure that you check the suitability of the product before use. Protector spray is a great help primarily against water penetration but can also help against soiling (these sprays do not however guarantee to waterproof).

Kurt Geiger recommends products by Collonil and Dasco.

• Smooth leather - protect with suitable spray and apply neutral or tinted polish only if a suitable shade can be found. We do not recommend a tinted polish for lighter, more delicate colours as they can often discolour if not a close match.
• Suede - protect with suitable spray and remove any marks with a suede block, if necessary. Remember to be very gentle to avoid any loss of colour or damage to surface. There are some suede cleaning products on the market; however the nature of suede means that marks can be harder to remove and any cleaning products must be checked for suitability and application instructions must be followed carefully.
• Brush the pile with a suede brush to revive the surface if slightly flattened.
• Nubuck - protect with suitable spray and brush with a soft suede brush to revive surface. Marks can be removed with a suede block (follow instructions above).
• Satin, silk & other fabrics - protect with suitable spray before each wear if possible. Cleaning can be difficult; if necessary make sure the product is suitable for the type of fabric and a test is carried out. Instructions must be followed carefully. Satin will lose some of its sheen when the fabric fibres have become abraded, in wear or during cleaning.
• Genuine skins i.e. snake and fish - protect with spray especially for genuine skins. Cleaning products must be used with great care and only applied with very soft cloths.
• Pony skin - protect with suitable spray and brush lightly with soft brush. No cleaning products are recommended.
• Patent leather - protect and clean with patent gloss spray.
• Printed suede - protect with spray especially suited to delicate materials; we recommend collonil's 'rainproof'. No cleaning products are recommended due to the delicate nature of this material.
• Snake printed leather - protect with spray especially suited to delicate materials; we again recommend collonil's 'rainproof'. Marks can usually be removed with a clean eraser used very gently, however always try this on a small area in a non-prominent place, to ensure it does not remove colour.
• Sheep skin - protect with suitable spray and treat reverse side as suede. Fur side can be lightly brushed to revive appearance but only cleaned with very mild soapy water, making sure not to soak or saturate. This may cause staining and fur to become matted.