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Standard Delivery £3.99

(Orders placed before 12pm should arrive next working day. Orders placed after 12pm Friday or throughout the day on Saturday and Sunday will be delivered at the earliest Tuesday.) 


Ireland and Channel Islands Delivery £15.00

(Orders should arrive within 2-4 working days)


*Unfortunately we are not able to offer weekend or bank holiday deliveries at the moment.

· E-mail: online.info@kurtgeiger.com

· Phone the customer relations team on 0845 257 2571

· Or if you prefer you can write to us at: Customer Relations, 75, Bermondsey Street, London, SE1 3XF


How will my parcel be delivered?

· Kurt Geiger delivers goods by DPD UK (www.dpd.co.uk).

· When a parcel is delivered you will be asked to sign for it as proof of receipt.

· If you are not there, a card will be dropped through your door stating how to get your parcel.

· DPD will try 2 times to deliver your parcel after 2 attempts the parcel will be returned to us.

What if I want to return an item?

· You may return goods via our FREE RETURNS service or take them back to a Kurt Geiger standalone store.

· Please note from the date goods are received, we offer a 14-day return period for unworn purchases.

· For full information please refer to your despatch note and documents included in your delivery.

To post goods back to us:

· Customers should keep their despatch note as proof of purchase.

· Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks after you post the goods back to us. We will e-mail you to confirm your return has been processed.

· There is no need to telephone us when sending a return.

· Fill out the returns form enclosed with your order noting whether you would like an exchange or a refund.

· Attach the postage label provided to the parcel. If you no longer have this then please contact Customer Relations on 0845 257 2571 for a replacement.

· Please take your parcel(s) to your nearest Post Office, you will not be charged to send your goods back to us.

To return at a Kurt Geiger Store:

· A list of stores accepting online returns will be sent with your goods.

· You will have to produce the original copy of your despatch note as your proof of purchase

· Refunds can only be processed on the same card used to make the purchase.

· Please note that if you require a refund on a product bought for you as a gift this can only be given to the original payer, and if you post goods back to us for an exchange, we cannot stop the payer knowing.

· Store returns can only be made in Kurt Geiger stores, at present we are NOT able to accept returns for orders made online in any of our concessions.

Does Kurt Geiger ship to multiple addresses?

· Unfortunately we are not able to offer this option. Each order can only be despatched in full to the delivery address you selected when you ordered the goods.

Which countries do you deliver to?

· Currently we only deliver to the UK (including Northern Ireland) and Ireland.


· For deliveries to the Channel Islands please select the country reference Channel Island not Great Britain against your delivery address.

· For deliveries to Ireland please select the country reference Ireland against your delivery address.

· We are not able to offer international deliveries except those listed above and would like to apologise for any disappointment this might cause.