Contact us
We are currently experiencing higher than usual call volumes we apologise for the delay in reaching our Customer Service Team.
Please allow 5 days for a response from our customer service team, we apologise for the inconvenience.
Please contact us via email for any queries at: customerservice@kurtgeiger.com
WHERE'S MY ORDER
Once your order is ready you will be sent a confirmation email after which you will be able to track it's progress. Track my order.
WHEN WILL I GET MY REFUND?
If you used our Free Royal Mail returns service you can track the progress of your return using the link Track my Royal Mail return please enter your Royal Mail tracking number from your proof of postage receipt.
If you used the Hermes returns service you can track the progress of your return by using the link Track my Hermes return please enter your Hermes tracking number.
Once your return has been received in our warehouse you will be sent an acknowledgement email and we will process your return within 14 days.
Refunds will be credited to your original method of payment.
STILL HAVE A QUESTION?
Email us at customer.service@kurtgeiger.com
Alternatively email us at customer.service@kurtgeiger.com or chat to one of our advisors via live chat.
CUSTOMER SERVICE OPENING HOURS (UK TIME)
Monday: 9am - 9pm
Tuesday: 9am - 9pm
Wednesday: 9am - 9pm
Thursday: 9am - 9pm
Friday: 9am - 9pm
Saturday: 9am - 6pm
Sunday: 9am - 6pm