Customer Service

CLICK & COLLECT

Kurt Geiger is pleased to offer a FREE Next Working Day Click & Collect delivery service, available in Kurt Geiger stand alone stores. Now, you can purchase online and send for collection to your preferred store. Order by 8pm and collect from your preferred Kurt Geiger store after 2pm the next working day.

Item(s) will be available to collect from your store of choice from the point you are notified via email and text message that your order has arrived to the selected store.

Our Click and Collect service can only be offered for styles available directly from our warehouse at present. Sometimes we will source styles from our Kurt Geiger stores and concessions in order to fulfil online orders and unfortunately on these occasions we can only offer Standard Delivery.

If you are not able to select the Click and Collect delivery option at the checkout this will be due to the stock not being available directly from our warehouse.

FAQS

HOW DO I USE CLICK & COLLECT?

Click & Collect is available in the checkout as a free delivery option.

To find your local store, enter a postcode, town or city in our store locator to select your chosen store.

Choose the store you'd like to collect from and complete your purchase.

You will receive an order confirmation email with the Click & Collect store details.

WHICH STORES OFFER THE CLICK & COLLECT DELIVERY SERVICE?

Click & Collect is available at Kurt Geiger standalone stores across the UK & Ireland.

At this time, we are unable to offer Click & Collect at department store concessions, and at the below standalone stores:

  • Covent Garden
  • Glasgow Princes Square
  • Glasgow Silverburn
  • Aberdeen
  • Belfast
  • Liverpool Church St
  • Edinburgh

CAN I CANCEL MY CLICK & COLLECT ORDER?

Yes. If you change your mind, you may cancel the request by contacting Customer Services on:

Email: customerservice@kurtgeiger.com
Phone: +44 (0) 207 781 7480

Please note, our Customer Services team are available 7 days a week.

Monday - Friday: 9am-8pm GMT
Saturday: 10am-5pm GMT
Sunday & Bank Holidays: 11am-5pm GMT

CAN I ORDER AND COLLECT IT THE SAME DAY?

If you place your order by 8pm on any working day you can collect your order from a preferred Kurt Geiger store after 2pm the next working day. Alternatively, please contact Customer Services who can look into your query further.

WHY CAN I NOT PURCHASE AN ITEM FOR PICK UP THE SAME DAY IN MY SELECTED STORE?

We do not offer this service currently but our Customer Service team will be happy to look into your query further.

WHAT ITEMS CAN BE PURCHASED THROUGH CLICK & COLLECT?

Only items in our warehouse are available for Click and Collect. If you are unable to select Click & Collect as a delivery option this would be due to the stock not being available in our warehouse currently.

CAN I USE AN ONLINE OFFER OR DISCOUNT CODE WHEN USING CLICK & COLLECT?

Yes, online offers and discount codes can be applied to Click & Collect orders during the checkout process.

CAN I ORDER AND RETURN OR GET A REFUND IN THE STORE?

Yes, we offer returns and exchanges in store excluding orders that have used Paypal as payment method. All orders using Paypal should be returned via our returns process. Click here for more details.

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