Customer Service

Click & collect

Free Next Working Day Delivery. Delivery Monday-Friday only to participating Kurt Geiger stores. Excluding bank holidays.

FAQS

How do I use click & collect?

Click & Collect is available in the checkout as a free delivery option.

To find your local store, enter a postcode, town or city in our store locator to select your chosen store.

Choose the store you'd like to collect from and complete your purchase.

You will receive an order confirmation email with the Click & Collect store details.

Which stores offer the click & collect delivery service?

Click & Collect is available at Kurt Geiger standalone stores across the UK & Ireland.

At this time, we are unable to offer Click & Collect at department store concessions, and at the below standalone stores:

  • Covent Garden
  • Glasgow Princes Square
  • Glasgow Silverburn
  • Aberdeen
  • Belfast
  • Liverpool Church St
  • Edinburgh

Can I cancel my click & collect order?

Yes. If you change your mind, you may cancel the request by contacting Customer Services on:

Email: customerservice@kurtgeiger.com
Phone: +44 (0) 207 781 7480

Please note, our Customer Services team are available 7 days a week.

Monday - Friday: 9am-8pm GMT
Saturday: 10am-5pm GMT
Sunday & Bank Holidays: 11am-5pm GMT

Can I order and collect it the same day?

If you place your order by 8pm on any working day you can collect your order from a preferred Kurt Geiger store after 2pm the next working day. Alternatively, please contact Customer Services who can look into your query further.

Why can I not purchase an item for pick up the same day in my selected store?

We do not offer this service currently but our Customer Service team will be happy to look into your query further.

What items can be purchased through click & collect?

Only items in our warehouse are available for Click and Collect. If you are unable to select Click & Collect as a delivery option this would be due to the stock not being available in our warehouse currently.

Can I use an online offer or discount code when using click & collect?

Yes, online offers and discount codes can be applied to Click & Collect orders during the checkout process.

Can I order and return or get a refund in the store?

Yes, we offer returns and exchanges in store excluding orders that have used Paypal as payment method. All orders using Paypal should be returned via our returns process. Click here for more details.