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Kurt Geiger

FAQs

ABOUT OUR PRODUCTS

Where can I find a product that is not available online?

Our Customer Relations team can help you locate a product within one of our Kurt Geiger stores or Kurt Geiger concessions around the UK. However, some items may not be available due to being sold out as a result of popular demand or be from a previous season’s collection.

You can contact the Kurt Geiger Customer Services team on:

  • Monday - Friday 9am - 8pm
  • Saturday 10am - 5pm
  • Sunday 11am - 5pm
  • Bank Hoildays 11am - 5pm
  • Please email: customerservice@kurtgeiger.com
  • Telephone: +44 (0) 207 781 7480

Can you tell me more information about a product I have seen online or in a Kurt Geiger store?

We will endeavour to give you as much information as possible about any product sold online or in Kurt Geiger store.

You can contact the Kurt Geiger Customer Services team on:

  • Monday - Friday 9am - 8pm
  • Saturday 10am - 5pm
  • Sunday 11am - 5pm
  • Bank Hoildays 11am - 5pm
  • Please email: customerservice@kurtgeiger.com
  • Telephone: +44 (0) 207 781 7480

DELIVERY OPTIONS

Do you deliver to my country?

Do you deliver to BFPO addresses?

No, sorry for any inconvenience caused.

How much will I be charged for delivery?

Click here for UK delivery charges.

Click here for International delivery charges.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

FREE RETURNS

Can I return my order to a store?

We are pleased to accept any return or exchange in Kurt Geiger Free Standing stores around the UK, listed below:

However, we cannot currently refund any orders with Paypal as the payment type in stores. Please contact our customer services to return your item through our online process.

London

Address Telephone
65 South Molton Street, London, W1K 5SU (020) 7758 8020
30 Hampstead High Street, London, NW3 1QA (020) 7794 4290
33D Kings Road, London, SW3 4LX (020) 7901 9041
Unit 2020, Westfield London Shopping Centre, Ariel Way, London, W12 7GF (020) 8743 3803
Unit R:P:250, Cabot Place East, Canary Wharf, London, E14 4QS (020) 7673 9869
Unit B3, Brent X Shopping Centre, Brent Cross, London, NW4 3FQ (020) 8202 0852
23 Lower New Change Passage, One New Change, London, EC4M 9AF (020) 7248 0788
156 Portobello Road, London, W11 2EB (020) 7243 8393
13 Grafton Street, London, W1S 4ES (020) 7629 5843
23-32 St Christopher’s Place, London, W1U 1NU (020) 7935 3759
1 James Street, Covent Garden, London, WC2E 8BG (020) 7240 6269
Unit 37, Whiteleys, London, W2 6LY (020) 7313 5489
108-109 The Arcade, Westfield Stratford City, London, EC20 1EL (020) 8503 1243

Midlands

Address Telephone
29 Bridlesmith Gate, Nottingham, NG1 2GR (0115) 950 4518
Unit 25, Silbury Arcade, Milton Keynes, MK9 3ES (01908) 666284
SU50 Grade Arcade, St Andrew's Street, Cambridge, CB2 3BJ (01223) 352212
Unit 719, Upper Mall East, The Bullring Centre, Birmingham, B5 4BG (0121) 633 9899
SU05 Touchwood Centre, Solihull, B91 3GZ (0121) 711 2902

North East

Address Telephone
Unit 71, High Street, Upper Level, Meadowhall Centre, Meadowhall, S9 1EP (0114) 256 8215
1-3 Hotspur Way, Eldon Square, Newcastle, NE1 7AF (0191) 261 8841
Unit 9/11 Queen Victoria Street, Victoria Quarter, Leeds, LS1 6BD (0113) 234 4953
Unit 37, Green Mall, Metrocentre, Gateshead, Tyne and Wear, NE 11 9YG (0191) 461 1365

North West

Address Telephone
Retail Unit G07, The Avenue, Spinningfields, Manchester, M60 1PR (0161) 832 8270
Unit L21 - The Dome, Trafford Centre, Trafford Park, Manchester, M17 8DF (0161) 755 0637
Unit L31, New Cannon Street, Arndale Centre, Manchester, M4 3AJ (0161) 839 4400
Unit C11, Terminal 1 Departures, Manchester Airport, M90 1QX (0161) 498 6518
35 Whitechapel, Liverpool, L1 6DA (0151) 255 0734
27-31 Church Street, Liverpool, L1 1DA (0151) 708 7823

South East

Address Telephone
Unit 45, The Maltings Shopping Centre, St Albans, AL1 3HL (01727) 847456
1-2 North Street, Brighton, BN1 1EB (01273) 749727
Unit 250 Upper Level,The Glades, Bromley, BR1 1DN (020) 8464 2873
Unit 117, Upper Guild Hall, Bluewater, Greenhithe, DA9 9ST (01322) 385005
Departure Lounge, Luton Airport, Airport Way, Luton, LU2 9LR (01582) 487496
Departure Lounge, Terminal 3 Airside, Heathrow Airport, Hounslow, TW6 1Q (020) 8757 3250
Terminal 5 Airside, Heathrow Airport, Hounslow, TW6 1Q (020) 8283 6316
Unit ARU16, South Terminal, Internation Depature Lounge, Gatwick Airport, Gatwick, RH6 ONP (01293) 579903
Airside, Stansted Airport, CM24 8QW (01279) 661084
Unit 36, The Friary Shopping Centre, Guildford, GU1 4YT (01483) 459995

South West

Address Telephone
Unit 60, The Mall at Cribbs Causeway, Bristol, BS3 45Q (0117) 959 2072
Unit MS3, Quakers Friar, Philadelphia Street, Bristol City, BS1 3BZ (0117) 954 4764
3 Lawrence Street, Bath, Avon, BA1 1AN (01225) 464477

Scotland

Address Telephone
Unit E11, Silverburn, 763 Barrhead Road, Glasgow, G53 6QR (0141) 880 8510
Unit 30, Princes Square, Buchanan Street, Glasgow, G1 3JN (0141) 248 4872
The Walk, St Andrews Square, Edinburgh, EH1 3DQ (0131) 556 1816
Building 84, Campsie Drive, Glasgow Airport, Paisley, PA3 2ST (0131) 333 0225
Unit 11, Bon-Accord Shopping Centre, Aberdeen, AB25 1HZ (01224) 626335

Ireland

Address Telephone
Unit LG26, Victoria Square, Belfast, BT1 4QG, Ireland (028) 9024 6024
Unit 1, RT03 Level 30, Main Terminal Building, Terminal 2, Dublin Airport, BT1 4QG (+35) 319 4464

Wales

Address Telephone
Unit LG66, 37 The Hays Frontage, St. Davids 2, Cardiff, CF10 1GA (029) 2066 7658

Click here to find your nearest Kurt Geiger UK store.

If you would like further information, please contact the Kurt Geiger Customer Services team on:

  • Monday - Friday 9am - 8pm
  • Saturday 10am - 5pm
  • Sunday 11am - 5pm
  • Bank Hoildays 11am - 5pm
  • Please email: customerservice@kurtgeiger.com
  • Telephone: +44 (0) 207 781 7480

How do I return my order for free?

We only offer free returns to deliveries despatched to a UK postal address. We include a Freepost label with all our deliveries. Simply attached the label to your parcel and take to your nearest post office. There is no need to contact us when posting a return. You will receive an email when your return is processed. Refunds may take up to 2 weeks to reach your bank account.

GIFT CARDS

Can I use my gift card online?

Yes, you can redeem your gift card balance online at kurtgeiger.com. You can check your gift card balance during the check out process or register your gift card to your account by clicking here

How long is my gift card valid for?

Your gift card is valid for 24 months from purchase and will be forfeit if not used in that time frame.

Can I use my gift card in an international store?

Kurt Geiger gift cards can only be redeemed online at kurtgeiger.com or in a Kurt Geiger store in the UK including airport stores. Kurt Geiger gift cards cannot be used in a Kurt Geiger concession.

If I pay with a gift card, will I be refunded with a gift card?

Yes – refunds are always done to the payment method used for the original transaction.

Please check the terms and conditions of any promotional gift cards as credit on gift cards can be forfeited once the transaction has completed, depending on the promotion

PAYMENT OPTIONS

Is it safe to order online?

We utilise industry-standard secure sockets layer (ssl) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data integrity - this checks the data being transferred to ensure it has not been altered.

What payment methods can I use?

We accept payment by major credit cards, charge cards or debit cards including; Visa, Mastercard, Maestro, Paypal and Kurt Geiger Gift Cards. Paypal is currently a valid payment option for UK customers only. Please note we do not accept the following payment methods; Payment on delivery, Email instalments, Splashplastic, Cheque, Bank transfer or Postal order.

Why store my credit card details at Kurtgeiger.com?

You may choose to securely store your credit card details with us.
This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at KURTGEIGER.COM.

Is it safe to store my credit cards details online at Kurtgeiger.com?

At KURTGEIGER.COM, your personal online security is important to us.

We use SSL encryption technology to store and safely transmit your personal and credit card information through our systems.
For your safety and protection, we confirm that the billing address you provide matches the address on file with your credit cards company.

Please note, your details will not be shared with any third parties.

How do I check or remove my stored credit card details?

You can safely check or remove stored credit card details from the My Cards section from within My Account.

To remove a card, click on the delete icon next to the card you with to delete.

What is ssl encryption technology?

Short for Secure Sockets Layer, SSL encryption is a protocol developed for transmitting private documents (confidential user information, such as credit card numbers) via the Internet.

TECHNICAL PROBLEMS

What can I do if I have a technical problem?

In order to have the optimum experience on our website, we recommend that you use an up to date web browser and recommend that you download the latest Adobe Flash player from www.adobe.com.

Please note the site does not support Microsoft Internet Explorer 6 (IE6).

If you are experiencing persistent technical issues please contact our Customer Service team by emailing customerservice@kurtgeiger.com or call +44 (0) 207 781 7480.

To help us solve your problems in a timely manner, it helps to have the following information available;

  • your operating system (e.g. Windows 7, Mac OS X)
  • internet browser (Internet Explorer 9, Firefox 5)
  • the url you are trying to access

What can I do if my email address and/or password is not recognised?

Please check you registered with the email address you are trying to enter. It is often the case that people forget which email address they have used to register with us. If you have forgotten your password, we can send you a new password via email, to the address you registered with. If you continue to experience problems, please contact our Customer Services team on: +44 (0) 207 781 7480 or email: customerservice@kurtgeiger.com